valo complaints procedure


At Valo we are committed to providing a high quality service to all of our customers. If something goes wrong you need to tell us about it. This helps us improve our standards and the service our customers receive.

Our Customer Complaints Procedure has the following goals:

  • To deal with complaints fairly, efficiently and effectively;
  • To ensure that all complaints are handled in a consistent manner throughout;
  • To increase customer satisfaction;
  • To use complaints constructively in the planning and improvement of all services.

Who can complain?

Anyone who is:

  • Receiving a service from Valo Group Europe Ltd;
  • Caring for someone who has a complaint;

How to complain

If you have a complaint, please use our contact form to let us know the details of the problem. One of the managers will be assigned your complaint and work with you to resolve the problem.

We aim to respond to all complaints as quickly as possible.


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